Frequently Asked Questions

How can you help me?

We are Django support experts and our team solves hundreds of problems every day. If you have a WordPress problem but not sure if we can help, please use live chat or contact us to find out more.

Will you support more than one site?

Yes. Please note that our monthly support plans are just for the one website. You are welcome to sign up twice if you have two sites.

What does 24/7 support mean?

Most jobs are completed Monday to Friday, during business hours. We monitor incoming tasks over the weekend, so if there’s an urgent issue we can call in a 199Fix developer for extra help.

How long does a task take to complete?

We usually complete tasks on the same business day, most within 6 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent. If a task will take more than one day, we will inform you.

Do you do one off jobs? Or is it monthly plans only?

You can either sign up for unlimited monthly jobs, or just order a single one off job. You can make your choice on the signup page here.

Do I have to commit to a contract on the monthly plans?

No. Our monthly service is billed using a recurring monthly subscription. There are no contracts to sign, setup fees or cancellation fees. Our customers retain us every month because we offer high class Django support , website uptime monitoring and value for money.

I want to sign up, but I have more questions...

We’ll be happy to help. Visit the sign up page to review our plans and chat or leave a message for the 199fix team.